Jerry has put on his serious face

[Dirk Gently]

No, JLash. But those times I sit and wonder why people are leaving the game, I think:

• The NFL has PUTRID customer service. Just one recent example, my gamepass did not autorenew, so I went ahead and manually purchased it. I got a message saying that my purchase was declined, but also got a receipt from my credit card. No contact info. No chat help. No 800 number. Just a web form, which was never responded to. On a whim I tried it later and my subscription now works, but they never communicated once.
• Their web presence is also awful. It took them years to get gamepass in app form. They still have a crappy video player that breaks 2/3 of the time you try to use it, and insist on making me rewatch the same commercial every time I have to reload their broken video. They also have very little space/time for fan interactivity. They have massive crowdsourcing capabilities but use none of it. They are so busy being stingy about their online content that they don't even realize that people retweeting vines of big plays and the like are PROMOTING THEIR BRAND FOR FREE and they actively discourage those who do it.
• Their pattern of lies and backside covering on issue after issue, from Kaep, to DV, to drug policy, to player safety is pissing people off. Take the concussion deal. They have a solid way to approach this: "we have made many rule changes and equipment upgrades. Hopefully this will help us improve in preventing our players from suffering debilitation later on. We will not see the fruits of these labors for some time and  all we can do about the past is apologize for the damage and try to learn from it."  Instead they are pulling out of cooperative study and continuing to insist that the problem was never that bad even as they are scrambling to fix it.
• The random nature of punishment and utter lack of proportion in judgement between rule violations, from TD celebrations to uniform violations to drug and domestic abuse policies has been infuriating to all fans, and likely to players as well.

All of this under Goodell's watch, as last years viewership decreased

[Dallas94Ware]

Just throwing this out there...

I dont recall too much fuss over Tagliabue. Some grunts over things here and there, but I dont remember him ever being chanted at and booed everytime he stepped up to call out a draft pick selection.

The fans have changed some, sure. This newer, younger, more liberal and socialist generation complain and whine louder than any generation I can recall...but still, at some point you have to question what Goodell is really trying to accomplish. He alienates players for being relatable to fans, punishes them for being a headline moreso than for their infractions, and has become more a dictator "What I say goes" than a commissioner.

[Jlash]

1 hour ago, Dallas94Ware said:

Just throwing this out there...

I dont recall too much fuss over Tagliabue. Some grunts over things here and there, but I dont remember him ever being chanted at and booed everytime he stepped up to call out a draft pick selection.

The fans have changed some, sure. This newer, younger, more liberal and socialist generation complain and whine louder than any generation I can recall...but still, at some point you have to question what Goodell is really trying to accomplish. He alienates players for being relatable to fans, punishes them for being a headline moreso than for their infractions, and has become more a dictator "What I say goes" than a commissioner.

Because players got away with anything and everything under Tagliabue. Don't you remember Goodell coming in and dropping the hammer on guys his first year. At first it was refreshing, but eventually it got old, especially when the punishments seemed to have no rhyme or reason to them.

[Dirk Gently]

6 minutes ago, Jlash said:

Because players got away with anything and everything under Tagliabue. Don't you remember Goodell coming in and dropping the hammer on guys his first year. At first it was refreshing, but eventually it got old, especially when the punishments seemed to have no rhyme or reason to them.

I get what you are saying but honestly I never found it refreshing. The bolded bit, however, is the real crux here. People see the NFL turning into a Banana Republic where the rule has been replaced by the whims of an dictator. And many don't like it.